Say Hello to Erica Epinger, Your First Point of Contact at Express Med Spa

Erica Epinger is often the first voice you hear when you call our Chicago – Mount Greenwood clinic. She grew up on the South Side, graduated from Moraine Valley Community College, and is working toward a bachelor’s degree at Governors State University. Her community roots help her understand what local clients value—straight answers, flexible times, and a friendly smile at check-in.

Erica doesn’t perform treatments herself; instead, she makes sure you meet the right provider and know exactly what to expect, from pre-peel care to post-laser tips.

“My goal is simple: welcome you with warmth and make sure you leave feeling heard.”

How Erica Makes Your Visit Easy

Clear, No-Stress Scheduling

If you’re booking a first-time Emsella pelvic-floor session or a package of laser hair removal appointments, Erica walks you through timing, prep, and aftercare so there are no surprises.

Quick Guidance on Paperwork

She handles consent forms for radio-frequency skin tightening and other device treatments, making sure you know what each section means before you sign.

Warm Follow-Up Calls

After your AquaFacial or chemical peel, Erica checks in to see how you’re healing and reminds you about sunscreen and hydration.

Fast Facts About Erica


Role	Patient Coordinator, Mount Greenwood
Education	Moraine Valley Community College; student at Governors State University
Family	Proud mom of a St. Xavier University student
Strengths	Clear communication, schedule juggling, patient advocacy

Common Questions

Can Erica help me pick a provider?
Yes. Tell her your goals—brighter skin, smoother texture, weight management—and she will pair you with the nurse or esthetician who fits.

What if I need a Spanish speaker?
Erica can connect you with Erica Lagunas or another bilingual team member.