Privacy Policy Express Med Spas

Effective Date: January 1, 2023
Last Updated: February 1, 2026

Your privacy is important to us. At Express Med Spas, we are committed to protecting your personal information and using it responsibly. This Privacy Policy explains how we collect, use, and share your information across all Express Med Spas locations and through our website: https://expressmedspas.com

By using our website or services, you consent to our collection and use of your personal information as described in this policy.

1. Information We Collect

a. Information You Provide Voluntarily

We collect personal information when you:

Book an appointment online or in person
Fill out contact or inquiry forms
Sign up for promotional emails or SMS messages
Participate in events, promotions, or surveys

This may include:

Name, phone number, email, and address
Date of birth or age
Skin type, health concerns, or treatment preferences
Photos submitted for consultation
Payment and billing details

b. Information We Collect Automatically

When you visit our website, we may collect:

IP address, browser type, device info
Referring site or search terms
Time spent on pages and click behavior
Geo-location (approximate)

We use tools such as cookies, pixels, and analytics platforms (e.g., Google Analytics, Meta Pixel).

2. How We Use Your Information

We use your information to:

Schedule appointments and provide spa services
Send appointment reminders and confirmations
Deliver promotional text messages and emails (only with your consent)
Respond to questions and customer service requests
Improve website functionality and user experience
Conduct marketing performance analysis
Comply with legal and regulatory obligations

We may also use de-identified or aggregate data to improve our services and advertising strategies.

3. Marketing Communications & Consent

With your express consent, we may send you:

Exclusive offers, discounts, or giveaways
Seasonal promotions or event invitations
Service or location updates
Consent to receive SMS is not required to make a purchase or book an appointment.
We only send SMS messages to people who have affirmatively opted in through a checkbox or written intake authorization.

You may unsubscribe at any time by replying “STOP” to any SMS or by using the unsubscribe link in any email. Opting out will not affect appointment confirmations or service-related messages.

4. Cookies and Tracking Technologies

We use first-party and third-party cookies to:

Analyze website traffic and behavior
Tailor content and promotional offers
Run retargeting campaigns through platforms like Facebook or Google

You can control cookie preferences through your browser settings. Disabling cookies may limit some functionality on our site.

5. Online Behavioral Advertising

We may use interest-based advertising and remarketing, which allows third-party vendors to show our ads on websites across the Internet based on your past visits to our website.

If you prefer to opt out of behaviorally targeted ads, you can use tools like:

6. Social Media & Reviews

If you post publicly about your experience with Express Med Spas on platforms like Facebook, Instagram, or Google, we may share your comment or review (with attribution) on our website or marketing materials. You may request removal of a post by contacting us.

7. Data Security

We implement technical and organizational safeguards to protect your data from loss, theft, or unauthorized access. Our website transmits information securely using HTTPS encryption. However, no internet transmission is ever 100% secure, so we cannot guarantee absolute protection.

8. Information Sharing

We do not sell your personal information.

We may share your data with:

Service providers (booking platforms, SMS/email services, payment processors)
Legal authorities, when required by law
Successors in the event of a business merger, acquisition, or restructuring

These partners are required to handle your data securely and only for authorized business purposes.

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. HIPAA & Medical Privacy

If you provide health-related information during your treatment or consultation, it is protected under HIPAA (Health Insurance Portability and Accountability Act). Your information is kept confidential and only shared with providers directly involved in your care.

10. Children’s Privacy

Express Med Spas does not knowingly collect or solicit data from individuals under 13 years of age. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it immediately.

We manage all SMS communications through HIPAA-compliant systems and do not include protected health information (PHI) in promotional messages without your explicit authorization.

11. Your Rights

You may:

Request access to your data
Update or correct your information
Withdraw your SMS/email consent at any time
Request deletion of personal data (unless required for legal, medical, or operational purposes)

To make a request, email us at Care@expressmedspas.com or call (877) 363-3772.

12. Third-Party Links

Our website may include links to third-party services or platforms (e.g., booking systems, review sites, or social media). We are not responsible for the content or privacy practices of these external websites.

13. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our site and services indicates your acceptance of these changes.