Patient Coordinator
Meet Vicki Gaffney, Your Welcome Guide at Express Med Spa Frankfort
If you’ve visited our Frankfort location, chances are you’ve already met Vicki Gaffney. With nearly 4 years at Express Med Spa, Vicki has been part of the growth of our community-based clinics. She brings warmth, reliability, and a genuine care for each client that walks through the door.
“I love getting to know everyone who comes in. We keep things personal and relaxed—that’s what makes us different.”
Vicki isn’t a provider, but she’s often the one making your entire experience easier. From coordinating schedules to checking you in with a smile, her role is the backbone of a stress-free visit.
What Vicki Helps With
Friendly Answers to Real Questions
Patients often ask about things like:
“What’s the difference between Botox and Xeomin?”
“Will I need downtime after a chemical peel?”
“Can I bundle services like facials and B12 shots?”
Vicki doesn’t just hand you a brochure—she gives real answers, and connects you to the best expert on our team.
Personalized Help for Busy Clients
Need to reschedule a AquaFacial last-minute or juggle appointments between our Shorewood and La Grange offices? Vicki makes it happen with ease.
Why Patients Appreciate Vicki
She remembers your name and what treatment you’re trying next.
She’s calm when schedules get hectic.
She explains intake forms in plain language.
She knows who to recommend for everything from microneedling to radiofrequency skin tightening.
Fast Facts About Vicki
| Role | Patient Coordinator |
| Location | Frankfort, IL |
| Years with EMS | 4+ |
| Strengths | Scheduling, friendly communication, client comfort |
Common Questions
Can Vicki help me understand which provider I should see? Yes. She helps match you based on your goals, location, and availability.
Does she handle memberships or financing? While our managers handle financial setup, Vicki can walk you through the basics or connect you to the right person.
Does Vicki speak Spanish? While Vicki does not, she will gladly help connect you with a bilingual team member like Erica Lagunas.
Let Vicki Help You Feel at Home
If you’re scheduling your first appointment, or just want someone kind to answer your questions, ask for Vicki when you call or visit the Frankfort clinic.